Missed Bin Collection Form

Approx time to complete: 3 mins 30 secs

This form should only be completed after 3:00pm on the day of a missed scheduled collection. This is because the crews may still be out collecting. If your bin still hasn't been collected by 3:00pm please submit this form.

If your bin/sack was out on time (before 6.30am on the day of collection) and not rejected then it should be collected within three working days.

Please check our Refuse Collection Calendar to find out your collection dates.

Please note we can only arrange to recollect if reported within 3 calendar days of the scheduled collection (this does not include the day of collection).

If you wish to report more than one missed collection, please fill in a form for each.

Collection Details

As your bin/sack was not out on time we will not come back to recollect your bin/sack. In the future please ensure that your bin/sack is at your collection point before 6.30am on the day of collection.

It is likely that your bin is either contaminated (e.g. dry recycling in garden waste) or is too heavy for the vehicle to lift. The contamination and/or excess weight needs to be removed before your next collection.

Click here to find out what can go in which bin?
Find your local recycling centres here

An assisted collection is when the collection crew come and collect your bin from its normal storage place, take it to the vehicle for emptying and then return it back to your storage place.

Assisted Collections are only available for people who are unable to take their bins (or sacks) out themselves. This may include:

  • People with disabilities
  • The infirm or elderly
  • The visually impaired

Your Details

Please enter your postcode below, then click search and select the addresss

Please enter your postcode below, then click search and select the addresss